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By purchasing from Nanodog you agree to be bound by the terms and conditions set out below. Clients are advised to read the product information before purchase. Nanodog reserves the right to decline any order or purchase of our products for any reason. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions online carefully each time you place an order or before you accept delivery of any goods from Nanodog.
 
1. Shipping and Delivery
 
All orders will be delivered to the customer’s premises free of charge if delivery is requested.
 
The ETA indicated on our website for each product is an estimate only and is based on normal full working days.
 
The estimated delivery period is subject to supplier stock availability. Should our supplier be out of stock of any products that have been ordered, a Nanodog representative will contact the customer as soon as possible.
 
In the occurrence that an incorrect address has been provided to Nanodog, we reserve the right to charge for any extra carriage costs incurred.
 
All orders outside Windhoek are shipped with Hardap Fast Freight. If the client would like to have his/her order shipped with a different courier, this can be arranged, but the client would then be responsible for all transport/delivery costs.
 
Nanodog will not be held responsible for any goods that were damaged or lost by the courier. In the event that the client has not received his/her package within 3 days of shipping, they may contact us. We will provide the Waybill number and, if needed, a signed copy of the waybill as proof that the package was sent. Any further issues must be settled between the client and the courier company. Goods that were lost during shipping will not be refunded by Nanodog and the client will have to sort these issues out with the courier.
 
We would like to strongly encourage all our clients to make use of the free Hardap shipping option, as we have had the most reliable service from this company in the pas
 
2. Warranty and Repairs Policy
 
All goods sold by Nanodog come with a 1 (one) year manufacturer’s carry-in warranty.
The customer shall be bound by the warranty terms and conditions set by the manufacturer of any product.
The customer shall return any defective goods to our workshop at the customer’s own cost and packaged in the original packaging.
All items must be returned along with a copy of the purchase receipt and/or tax invoice.
Warranty returns will only be handled at our workshop and not at any other Nanodog branch.
Standard hourly rates will apply for on-site warranty.
 
Note: A product warranty means that goods are guaranteed against faulty materials and workmanship. Goods are not guaranteed against faults resulting from normal wear and tear
or the customer’s own negligence. Faulty goods will be sent to the manufacturer for repair. Only when an item cannot be repaired will the manufacturer in their own discretion issue
a replacement or credit.
 
Any physical damage to a product purchased from Nanodog will effectively void the warranty completely.
Any problems related to the software of a device is not covered by warranty and may be charged for at our standard hourly rate.
 
NANODOG IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY NANODOG ARE NOT MANUFACTURED BY NANODOG. THE PRODUCTS MAY, HOWEVER, BE COVERED BY A MANUFACTURER’S WARRANTY. NANODOG ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND THE CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AGAINST THE MANUFACTURER OF THE PRODUCTS. NANODOG MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO ANY PRODUCT. AS A SERVICE TO OUR CUSTOMERS, NANODOG WILL DEAL WITH THE MANUFACTURER AND/OR THEIR RESPECTIVE SERVICE CENTRES ON BEHALF OF OUR CLIENTS, BUT WE MAY IN OUR OWN DISCRETION DECIDE TO REFER THE CLIENT DIRECTLY TO THE MANUFACTURER AND/OR THEIR SERVICE CENTRE.
 
Non-Warranty repairs will be charged for at our standard hourly rate and all services rendered must be paid for in full before the client may collect his goods. Anything that has not been collected and paid for within 3 months will be sent to a storage facility and any additional storage costs must then also be paid before the item is released from storage.
 
3. Refunds and Returns Policy
 
Should a client change his/her mind about a purchase and decide that he/she would rather have a different product then all items, unless otherwise indicated, may be returned within 7 days from the original purchase date.
 
The items you return must be in substantially the same condition as when Nanodog delivered them to you. (Including packaging material.
 
Nanodog will, in our discretion, either credit the purchase price paid for those items or give a Nanodog product equivalent in value to those items.
 
No cash refunds will be issued.
 
All returns may incur a 15% handling fee.
 
Software may only be returned if the packaging is unopened and untampered with.
Some items cannot be returned / cancelled, including:
Labor, delivery and/or completed services
Microphones, earbuds, harmonicas and other similar products.
Consumable items such as batteries.
Etched or otherwise personalized items.
Any items that were ordered for the client on special request.
 
FAULTY ITEMS THAT ARE RETURNED ARE HANDLED IN ACCORDANCE WITH OUR WARRANTY POLICY AND NOT ACCORDING TO OUR RETURNS POLICY
 
4. Content of the website
 
While every effort is made to update the information provided on the Website on a regular basis, Nanodog makes no representations or warranties, whether express, implied in law
or residual, as to the accuracy, completeness or reliability of information contained on the Website. Nanodog reserves the right at any time to change or discontinue without notice,
any aspect, feature or service offered by way of the Website, the opinions, information, data or content contained on the Website shall not be construed as advice and are offered
for information purposes only. Nanodog gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or
content.
 
5. Pricing & Payment
 
Nanodog endeavours to ensure the prices of our products are as accurate as possible. However, we reserve the right to change the prices of our products without notification. If a product price is modified, you will be informed of the change be fore payment is processed. To confirm prices, please contact us at info@shop.nanodog.net.
 
Please note that all prices listed on our website are VAT inclusive.
 
Orders that are placed on special request are subject to a minimum N$1000 deposit before the order is placed
 
The following payment methods are accepted:
  • Direct Bank Deposit
  • Electronic Fund Transfer. (Stock will only be released once funds have cleared)
  • Cash on Delivery.
  • Monthly Debit Order for our Cloud Services.
 
NANODOG DOES NOT ACCEPT CHEQUES!
 
6. Disclaimer
Nanodog shall not be responsible for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to:
 
• Your use of or reliance on any information provided on or via the Website;
• Any e-mails sent from the Website;
• Services provided via this Website;
• Any viruses that may infect your computer or other property on account of your access to or use of this Website;
• Use of content, data or information made available via the Website;
• Any failure, delay or unavailability of the Website or any Services offered via the site for any reason whatever;
• The supply, or failure or delay in supplying any of the Services offered via the Website; and
• The breach of any of these terms of use by you.
 
These terms and conditions are the complete and exclusive agreement between Nanodog and the customer, and they supersede all prior or contemporaneous proposals, oral or
written, understandings, representations, conditions, warranties, and all other communications between Nanodog and the customerrelating to the subject products

Office Hours

  • 09:00 - 17:00 Weekdays
  • Our Shop at Maerua Mall is open from 09:00 - 13:00 on Saturdays
  • Our Main Office is closed on weekends and public holidays

Store Locations

  • Main Office: Gold Street Business Park (Unit No. 1 & 3), Prosperita
  • Maerua Mall: 1st Floor (Next to Bush Beat Clothing)
  • The Grove Mall: Ground Floor (Next to Toys R Us)